Access & inclusion

BindiMaps presented by Mastercard

BindiMaps presented by Mastercard, is a free wayfinding app that provides accessible navigation with easy-to-follow maps using audio and text directions at AO23. BindiMaps can assist with location sharing so patrons can meet others, find their way back to a saved location, and find the fastest way to the toilets, entrances and precincts.

Customer Experience team

The Customer Experience team will be able to provide assistance and information to guests requiring accessibility assistance while at AO23. The team also works alongside Travellers Aid to help patrons with accessibility needs enter and exit AO23.

For access assistance, please call 0498 023 959 between 10am and 11pm. 

Action Audio presented by Mastercard

AO Radio and Vision Australia have broadened match coverage so that patrons who are blind or have low vision can enjoy the tennis in real time. Patrons can enjoy a ball-by-ball commentary of the play, but must provide their own headphones.

Hearing Loops

Rod Laver Arena, Margaret Court Arena and John Cain Arena each have a hearing augmentation system to provide hearing assistance for those who need it. Patrons can sign out a hearing assist receiver from the Information Points at each of the three arenas but must provide their own headphones.  

All gendered bathrooms

In addition to male and female bathrooms, all gendered bathrooms are available for people of all gender identities.

See map above for exact location.

Prayer rooms

Multifaith Prayer rooms are available for patrons who would like to pray during their time at AO23.  

See map above for exact location.

Service animals

Service animals are welcome in all areas of Melbourne Park, Birrarung Marr and in all public transport facilities.  

Sensory rooms

The AO can be action-packed with lots of crowds and noise. We are proud to offer a sensory room in the AO Ballpark for patrons with sensory needs. For more information or to hire a sensory pack ask our CX team members.