Accessibility Support Requirements

Event info

ACCESS TO ALL

The AO is committed to delivering an experience driven by equality, inclusion and accessibility for all patrons. See a summary of the facilities available to those with accessibility requirements:

Accessibility Map

A dedicated Accessibility Map is available for patrons, detailing access pathways, accessible toilets, lift access and various other services here.

Tickets

Please contact Australian Open Accessibility Bookings: 
Phone - 1300 308 999 or email [email protected]
Accessibility ticket holders are entitled to one additional ticket for an accompanying patron/carer. Additional seats can be ordered at the time of booking, subject to availability and ticket limits. 

Seating and Viewing for Wheelchair users

Rod Laver Arena: reserved seating is available.
Margaret Court Arena: reserved seating is available for Reserved Sessions. During sessions for which an AO Ground Pass permits access to MCA, accessible seating is available via doors 5, 9, 16 and 19.
Melbourne Arena: wheelchair bays are located on all four sides of the seating bowl and are accessible from Arena Level, doors 1, 3, 5 and 7 via lift.
Court 3: accessible viewing platforms can be accessed via Aisles 2 and 4.
1573 Arena: accessible viewing platforms can be accessed via Aisle 17 and Aisle 20. The width of the access point to this area is limited to 900mm. This area can be accessed via the MCA concourse or Tanderrum Bridge.
Western Courts 7-15 – Accessible seating is located at most corners of the Western Courts, with seating subject to availability. Accessible Viewing Positions are located at these courts.
Eastern Courts 19 & 22 – Accessible Viewing Positions are located at these courts.

Toilets

Disabled access toilets are located in all main arenas and around the grounds.
Rod Laver Arena – located beside arena door 3, 13 and 16. A Changing Places facility is located on ground level between doors 6 and 7.
Margaret Court Arena – adjacent to Doors 6, 9, 16 and 19.
Melbourne Arena – located on all level at all four corners of the venue. A Changing Places facility is located on the ground level, next to Information.
This toilet offers a height adjustable adult-sized changing bench, tracking hoist system, adequate space for a disabled person and up to two carers.

Parking

Accessible parking is available for $20 and must be booked through Ticketmaster at the time of booking tickets.
Bookings can be made by:
Phone 1300 308 999 or email [email protected]
On-site parking is limited, so accessibility patrons are advised to book early.
Accessibility car passes are issued to those that have pre-booked parking. These passes must be displayed on the dashboard or hanging from rear view mirror of the vehicle requiring access for parking.

Accessibility Pick-Up and Drop-Off Zone

A pick-up and drop-off zone is available on Olympic Boulevard outside Melbourne Arena. A time limit applies in this area and will be enforced.

Accompanying Patrons / Carers

When purchasing Accessibility seats, we are able to accommodate one adjacent ticket for an accompanying carer/patron. Additional seats may be ordered at the time of booking, subject to availability and ticket limits, and every effort will be made to allocate these extra seats as close as possible to the Accessibility seats.

Companion Cards

Companion Cards are accepted at the Australian Open. If a companion card ticket is required, then the companion card must be presented at the time of booking and also carried at all times when attending the Australian Open.
For more information please call the Companion Card Information Line 1800 650 611 or go to www.companioncard.org.au.

Assistance Dogs

Assistance dogs are allowed entry to the Grounds and the Show Courts; dogs should remain with their owner without blocking evacuation routes. There are no 'spending areas' inside the Grounds.