Hospitality FAQ's

What time do gates open?
How do I get to Melbourne Park?
Which entrance is best?
Where should I park?
I have ordered parking - what is next?
Do I need to book?
What is the dress-code?
How do I add a host name?
Where should I meet my guests?
What if I want to cancel my booking?
What if I want to change restaurants?
How do I notify the restaurant of my dietary requirement?
Do you serve Halal?
Can all credit cards incl Amex be used in onsite restaurants and outlets?
Are high chairs provided for children?
Where can I buy food and drinks?
Are there toilets in the restaurant?
Where do you buy F&B (food and beverage) cards?
Do you have a more casual restaurant option?
Do I need tickets to get into the restaurant?
How do I book more tickets?
When will I receive my tickets?
I’ve lost my ticket, what do I do?
Are my seats in the shade?
Do I have to print my e-ticket or will it scan from my phone?
How do I purchase wheelchair tickets as part of the corporate package?
Can you drop my tickets at my hotel or Airbnb?
I have an e-ticket but would like a physical ticket?
I need to leave some tickets for a friend/colleague to collect later, where can I do this?
What do I do if tickets are being collected by someone who isn't on the list?
What else is happening at the Australian Open while I’m there?
How do we know what sessions are available?
Can I have an e-ticket instead of a physical one?
How do I find out who is playing?
How do I order merchandise?
How can I purchase parking and programs?
How will I get my AO Program?

 

What time do gates open?

Entrances and Gates Opening information can be found here.

How do I get to Melbourne Park?

There are a number of different ways to get to the tennis whether it be public transport, car or taxi. Please view the map for further information and to find your nearest entrance. Read more in Getting Here

Which entrance is best?

There are 5 entrances into the Australian Open. Please view the map to discover the one that works best for you. 

Entrances and gate openings 

Where should I park?

Guests can purchase parking passes from here. The NTC Car Park can be located on the grounds map.

I have ordered parking - what is next?

Guests will be emailed their parking passes which will provide access to the car park.

Do I need to book?

To ensure you reserve your spot, please purchase hospitality packages prior to the event, however walk-ins are welcome on the day if availability allows.  Ground passes and single session tickets can be purchased at the grounds, subject to availability. 

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts)

How do I add a host name?

Guests can add a host name by contacting the hospitality team on 1300309 166

Where should I meet my guests?

There are a number of suitable places to meet guests. Please view the map to discover the one that works best for you. Click here to see the map

What if I want to cancel my booking?

Tickets and hospitality are non-refundable

What if I want to change restaurants?

Please contact the hospitality team on (1300309166 or [email protected]) to discuss further

How do I notify the restaurant of my dietary requirement?

Please fill out the online dietary requirement form available here or if you are dining at the Glasshouse, please contact the hospitality team on 1300 309 166

Do you serve Halal?

Halal is available but must be pre-ordered prior to attending

Can all credit cards incl Amex be used in onsite restaurants and outlets?

All major credit cards are accepted

Are high chairs provided for children?

Yes, all restaurants provide high chairs - please advise the hospitality team prior to your session on 1300309 166

Where can I buy food and drinks?

Guests can purchase food and drinks from any of the premium food and bar outlets available on-site. More information about Food & Drinks

Are there toilets in the restaurant?

Yes, guests have access to toilets in all the restaurants and private spaces

Where do you buy F&B (food and beverage) cards?

Guests can buy food and beverage cards at this link

Do you have a more casual restaurant option?

Yes, there are many food vendors across the site catering to all tastes and dining experiences

Do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings, simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on 1300 309 166.

How do I book more tickets?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability)

When will I receive my tickets?

Tickets will be sent out prior to the tournament - this can vary depending on purchase dates and external printing and delivery

I’ve lost my ticket, what do I do?

Guests can contact the hospitality team on 1300 309 166 to reissue a new ticket. Tickets can also be printed at the Partner & Hospitality Entrance during the AO.

Are my seats in the shade?

Please check the arena seating map

Do I have to print my e-ticket or will it scan from my phone?

E-tickets can be scanned via phone, however it is recommended that guests print out a copy as well.

How do I purchase wheelchair tickets as part of the corporate package?

Please contact Melbourne Park Box office 03 9286 1208 ( [email protected] ) or call the hospitality team on 1300 309 166.

Can you drop my tickets at my hotel or Airbnb?

Guests can get their tickets sent to a nominated address of their choosing within Australia

I have an e-ticket but would like a physical ticket?

Guests can request a hard copy, souvenir ticket from the hospitality team if an e-ticket has already been issued on 1300 309 166.

I need to leave some tickets for a friend/colleague to collect later, where can I do this?

Guests can leave there tickets to be collected at the Partner & Hospitality Entrance

What do I do if tickets are being collected by someone who isn't on the list?

Guests will need to contact the hospitality team to alert them of the person who will be picking up the tickets

What else is happening at the Australian Open while I’m there?

Please check out the AO 2019 Event Guide for all the latest activities and events at the tennis

How do we know what sessions are available?

Please view seating availability on Tickets page. Alternatively, guests can also call the hospitality team for further assistance on 1300 309 166 

Can I have an e-ticket instead of a physical one?

E-tickets are issued to all single session holders . If a guest would like to purchase physical stock please contact the hospitality team on 1300 309 166 or [email protected]

How do I find out who is playing?

The draw will be announced on Thursday 10 January 2019

How do I order merchandise?

A wide range of AO merchandise can be purchased from AO Shop

How can I purchase parking and programs?

Guests can purchase parking passes and the Official Program from the AO2019 website here

How will I get my AO Program?

Official AO19 Program vouchers will be sent to guests once ordered, these vouchers can then be redeemed onsite - Please click here to order the Official AO19 Program

On-Court Seating FAQ's
Show Court Finals FAQ's
Superboxes FAQ's
RLA Fan Walk on FAQ's
Meet The Trophies FAQ's
Tennis Clinics FAQ's
Melbourne Tours FAQ's
Melbourne Arts and Theatre FAQ's
Melbourne Scenic Tour FAQ's
Hot Air Ballooning FAQ's
Victorian Experiences FAQ's
Gippsland Experience FAQ's

 

On-Court Seating

I have On Court Seats, where do we eat?

Guests will dine at the AO Lounge prior to the match.

I have On Court Seats, where do we meet?

Guests are advised to meet at the Concierge Desk on the Rod Laver concourse, where a hospitality member will escort you to your seat.

Where do we go before the game?

Guests can enjoy lunch or dinner at the exclusive AO Lounge before being escorted backstage to a private suite with refreshments and canapes.

Do we meet players?

On Court Seating is located within metres of some of the world's best tennis stars. Guests will have the opportunity to see players up close, but we don’t guarantee that you will meet them.

How many seats are on court?

Guests can enjoy 12 on court seats.

How close are we to the players?

These VIP seats are six metres away from the players.

Is there shade?

Guests have a cover over their head.

Do we have a host?

Guests will be escorted backstage and will be attended to by on-court staff and security.

What does my ticket get me?

Guests will receive a first-class three course meal in the AO Lounge including beer, wine and soft drink. Once at Rod Laver Arena, guests will have VIP access to a private suite backstage with refreshments and canapes before the match.

How do I find out who is playing?

The schedule will be released in January.

 

Show Court Finals

What time is dinner?

Please should arrive no later than 4:45 pm, as dinner will commence at 5:00 pm.

Where is the Show Court Finals dinner located?

Show Court Finals is located inside Melbourne Arena.

What time can I access this space?

Guests are asked to arrive at 4:45 pm.

Do I have a reserved table?

Bookings of 10 will be on private table, while smaller groups will be on a shared tables.

What is included in my package?

All guests will receive a first-class three-course meal and beverage package including beer, wine and soft drinks while listening to guest speakers and world-class entertainment. Show Court Finals includes either a ticket to both the men's and the women's final.

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to access the Show Court Finals.

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts).

Does the drinks package include spirits?

Guests can order spirits at an additional cost.

Who is the special guest?

The special guest won't be named until closer to the event.

What’s the entertainment?

The entertainment won't be named until closer to the event.

Who is the host?

The host will be named closer to the event.

Are children allowed to attend Show Court Finals?

Yes, children accompanied by an adult are welcome.

For the finals, what time does the pre-game entertainment start and how long does it go for before the game starts?

Pre-game entertainment kicks off at 7:00 pm with the match commencing at 7:30 pm.

Where are my seats?

Hosts will show guests to their seats in the restaurant. Guests seat details for tennis are displayed on their ticket.

 

Superboxes

Where are the Superboxes located?

Superboxes are located inside Rod Laver Arena on Level 4. To access, all lifts on RLA concourse go up to the Superbox level.

Does food come with my Superbox?

Guests will receive a full grazing menu including beer, wine and soft drink for the whole session.

What is included in my package?

Guests will enjoy premium Superbox seats which includes a full grazing menu with beer, wine and soft drink for the entire session of play (Four matches during the day, two at night).

How do I book more tickets?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability).

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter Superboxes.

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts).

How do I add programs to my Superbox?

Official Australian Open 2019 programs can be purchased here.

What do I do if I have a night Superbox ticket and a day session runs overtime?

Guests will have access to the Atrium where they can wait and relax until the match has finished.

How do I arrange for gifts/floral arrangements to be in my Superbox?

Guests will need to contact the hospitality team to organise any gifts on 1300 309 166.

Does the box include spirits?

Guests can order spirits at an additional cost.

What time do I have to leave the box

Guests need to leave the box after the last match of the day session.

Are there toilets in the Superbox

Private toilets are located outside the Superbox on Level 4.

How many guests does a Superbox hold?

12 seat Superboxes and 18 seat Superboxes are available. This can be increased up to 14 and 20 respectively.

Can I pay for extra food and beverage?

Yes, guests can upgrade their food and drink options through our catering partner, Delaware on [email protected]

How long do we have the Superbox for?

Guests receive the super box for the whole session.

What time does the liquor license finish?

The liquor license runs until midnight; service cease after this time.

Will the Superbox display my name or company logo?

Yes, all guests are asked to provide their company logo or contact name which will be displayed outside the entrance of the Superbox.

Can we use branding in the Superbox?

Yes, branding can be used as long as it is not visible from the outside (it must face inwards). Please contact the hospitality team for more details.

 

RLA Fan Walk On

What time do I meet for this experience?

To allow enough time for registration and instructions, please arrive 20 minutes before your designated match. This amazing experience lasts approximately 30 minutes and will conclude back at the Hospitality concierge desk where you must return your RLA Fan Walk On ticket. Fees apply for non-returned tickets. Your designated match will be advised upon purchase.

Where do I meet for this experience?

Please meet at the Hospitality concierge desk located at Rod Laver Arena.

Can I take photos during this experience?

Yes, photos can be taken from mobile phones and cameras without flash. There is no professional photographer taking photos.

 

Meet The Trophies

What time do I meet for this experience?

AM session: Meet at 10:00 am for a 10:15 pm meet and greet
PM session: Meet at 4:00 pm for a 4:15 pm meet and greet

Where do we meet for this experience?

Please meet outside Tennis HQ building, where a host will be waiting.

How long do we spend with the trophies?

Meet The Trophies is a 15-minute experience.

Are we allowed to take our own photos with the trophies?

Yes, you can take your own photos. A professional photographer will also be present, taking photos for you and your group.

 

Tennis Clinics

What time do we meet for this experience?

Please arrive at 6:45 am. Tennis Clinics run from 7:00 am - 8:00 am, followed by breakfast.

Where do we meet for this experience?

Please meet at Court 3, using the Garden Square Entrance where a host will greet you with your accreditation. First and last name must be provided upon booking. A map will be provided once booking is confirmed.

Where do we have breakfast?

Breakfast will be served at the Atrium.

What do we need to wear/bring?

Please make sure you are wearing comfortable clothing and appropriate footwear (preferably tennis shoes or non-marking cross trainers). A water bottle will be provided.

Are we allowed to take photos?

Yes, you will be able to take photos.

 

Melbourne Tours

What times to the tours start?

Laneways and Arcades starts at 9:00 am - 11:00 am
China Town starts at 4:00 pm - 6:00 pm
City Nightlife starts at 4:00 pm - 6:00 pm
Queen Victoria Market starts at 9:00 am - 11:00 am

Where do I meet my tour guide?

Laneways and Arcades, China Town and City Nightlife -  Tours depart from Federation Square, with all tour guides wearing a tour badge. Further details will be sent when booking has been made. 
Queen Victoria Market - Please meet at Queen Victoria Markets Queen Street, Melbourne, Victoria 3000

What time do I need to meet for my tour?

Meet your tour guide 15 minutes prior to your tour starting.

Do I need to book in advance or can I just turn up on the day?

Due to capacity numbers, please ensure you are booked in advance to secure a spot. You can book a tour on the Australian Open website or calling our Hospitality Team on 1300 309 166.

Do I need to purchase a ticket or is my name on a list? 

Yes, you need to purchase a ground pass or stadium ticket and provide your name to your tour guide.

Is there much walking? 

The tour goes for two hours in length, depending on your tour there will be rest stops. We recommend you wear comfortable footwear, suitable weather protection and bring a water bottle.

Can children be on the tour? 

Yes, children can join the Laneways and Arcades and China Town tours, but must be accompanied by an adult at all times.

 

Melbourne Arts and Theatre

What times do the experiences start?

Rainroom Experience starts at 9:00 am - 11:00 am
Harry Potter + AO - There is a matinee performance of Part One at 2:00 pm and an evening performance of Part Two at 7:30 pm. One ticket will automatically secure the same seat for both shows on the same day.
Arts Centre + Chicago starts at 8:00 pm

Where do I go for this experience?

Rainroom Experience - The Jackalope Pavilion, on the corner of Fitzroy and Acland Street in St Kilda.
Harry Potter + AO - Princess Theatre, 163 Spring Street, Melbourne
Arts Centre + Chicago - Arts Centre Melbourne, 100 St Kilda Road, Melbourne 

What time do I need to meet for my experience?

Meet 15-30 minutes prior to your show starting times.

Do I need to book in advance or can I just turn up on the day?

Due to capacity numbers, please ensure you are booked in advance to secure a spot. You can book this experience on our Australian Open website or by calling our Hospitality Team on 1300 309 166.

Do I need a ticket?

Yes, you will need to purchase a ground pass or stadium ticket and provide your name to your tour guide.

Are children allowed to attend?

Yes, children can attend these experiences with an adult.

 

Melbourne Scenic Tour

What time does my tour start?

Melbourne Scenic Tour departs at 9:30 am or 10:30 am depending on the session you book.

Where does Melbourne Scenic Tour depart from?

Melbourne Scenic Tour departs from the Melbourne Hellipad, located in the bluestone building near the Spencer Street bridge in Batman Park. Car parking is not available, but there is an adjacent drop-off area (maximum stay two minutes). There is parking and public transport options within a convenient walking distance.

What time should I get to the departure point?

Guests need to arrive at the departure point 15 minutes in advance of their scheduled departure time in order to be ready to receive safety briefing and enjoy the luxury lounge. 

How many people can your aircraft take?

Minimum of two passengers, with a maximum of six passengers.

Are there age restrictions for children?

There are no age restrictions, with children of all ages welcome on flights. Infants under three years of age must sit on the lap of an adult, with a separate restraining belt, which will be provided. Restrictions to the number of infants per flight apply. Children aged three years and over must occupy their own seat.

Can I use my camera or phone during flight?

We recommend that you take as many photos as you like to record your experience. Phone usage will not affect navigational systems. We do ask that you respect the comfort and privacy of other passengers.

How safe are the helicopters?

All of the helicopters are modern turbine (jet) engine helicopters, noted for reliability and excellent safety records. They are very well maintained to ensure the helicopters are always in the very best condition for guests flying.

I do not like heights. Will flying be a problem for me?

Most people who are uncomfortable with heights find helicopter flights very enjoyable. You will be seated securely in a comfortable leather seat in a luxurious aircraft, selected for excellent safety records and features. We recommend you look towards the horizon and we are sure you will soon enjoy the spectacular views that you can only get from a helicopter. 

 

Hot Air Ballooning

What should I wear and bring?

Ballooning is an audience participation activity and you will be encouraged to assist with the set up and pack away of the balloon. It is an active morning in the outdoors, so wear clothes that can get stained or dirty and appropriate closed-toe footwear.

  • Do not wear high-heeled shoes, thongs/flip flops or open-toe shoes. Closed toe footwear is compulsory.
  • Your feet can get wet and cold in the early morning dew, so bring a change of socks.
  • Wear clothes as for hiking, sturdy shoes, warm socks and a cap as the burners radiate heat. Make sure you have pockets with zips so you can keep items safe.
  • Global Ballooning Australia is not responsible for clothing that is stained or damaged as part of the adventure activity. The burners can sometimes drip water mixed with carbon.
  • Do not bring any bags as these will not be allowed on the balloon. You can leave them in the ground crew vehicle during the flight.
  • As you meet before sunrise, it can be extremely cold.
  • Generally it is not any colder in the air during the flight than on the ground, so wear layered clothing that can be removed as the day warms up.
  • Don't forget to bring your camera as there are plenty of photo opportunities. Carry at your own risk. 

How do I know whether my flight is going ahead?

Hot air ballooning is weather dependent, so flights can be cancelled if the weather does not make it safe to fly. All passengers need to check if their flight is going ahead the night before, anytime after 6:00 pm.

  • Visit the Melbourne Flight website to check flight status or download the Global Ballooning mobile app to receive flight updates.
  • If using app, click 'sign up' and enter details, inputting your trip code into the 'Flights' tab.

What is the approximate meeting time?

Meeting time is approximately one hour and 15 minutes before sunrise. The pilot will tell you the precise time when you check the flight details the night before the flight.

How long does it take?

Melbourne Flight can take around five hours, including meet, set-up, flight, pack and return to the Australian Open entrance. The flight itself is one hour.

What do I do if my flight is cancelled?

If your flight is cancelled due to inclement weather, you'll receive a cancellation email and you can reschedule to an alternate date. If unable to fly on another date, you can request a full refund.

What do I do if I need to cancel my flight?

Cancellations within seven days and 48 hours are subject to a $50 per person rescheduling or cancellation fee. No cancellations are allowed within 48 hours prior to the flight date. To cancel your booking, please contact our Hospitality Team on 1300 309 166.

Is it cold during the flight?

You will be no colder in the balloon than when you are on the ground. The burners are located above your head and, as you will be moving with the wind, there is no wind chill. The burners can be quite warm so wear layered clothing and we recommend you wear a hat to protect your head from the heat of the burners.

Where can you park on the morning of the flight?

Undercover parking is available at the Pullman on the Park Hotel (at 192 Wellington Parade, East Melbourne) for a discounted rate of $10 for Global Ballooning Australia passengers between 3:30 am and 11:00 am. Please see the Pullman concierge staff after your flight. After 11:00 am, the daily rate is $49.

How many people are in a basket?

Melbourne flights hold 10 people per basket.

Do I need to book?

Yes, you will need to book prior to the event. You can book this experience on the Australian Open website or by calling our Hospitality Team on 1300 309 166.

 

Victorian Experiences

What time is the tour?

Great Ocean Road - departs at 11:00 am, arrives back at 5:00 pm
Phillip Island - departs at 4:00 pm, arrives back at 11:45 pm
Yarra Valley - departs at 9:00 am, arrives back at 3:00 pm

Where do the Victorian Experiences depart from?

Victorian Experiences depart from the Melbourne Hellipad, located in the bluestone building near the Spencer Street bridge in Batman Park. Car parking is not available, but there is an adjacent drop-off area (maximum stay two minutes). There is parking and public transport options within a convenient walking distance.

What time should I get to the departure point?

Guests need to arrive at the departure point 15 minutes in advance of their scheduled departure time in order to be ready to receive safety briefing and enjoy the luxury lounge. 

How many people can your aircraft take?

Minimum of two passengers, with a maximum of six passengers.

Are there age restrictions for children?

There are no age restrictions, with children of all ages welcome on flights. Infants under three years of age must sit on the lap of an adult, with a separate restraining belt, which will be provided. Restrictions to the number of infants per flight apply. Children aged three years and over must occupy their own seat.

Can I use my camera or phone during flight?

We recommend that you take as many photos as you like to record your experience. Phone usage will not affect navigational systems. We do ask that you respect the comfort and privacy of other passengers.

How safe are the helicopters?

All of the helicopters are modern turbine (jet) engine helicopters, noted for reliability and excellent safety records. They are very well maintained to ensure the helicopters are always in the very best condition for guests flying.

I do not like heights. Will flying be a problem for me?

Most people who are uncomfortable with heights find helicopter flights very enjoyable. You will be seated securely in a comfortable leather seat in a luxurious aircraft, selected for excellent safety records and features. We recommend you look towards the horizon and we are sure you will soon enjoy the spectacular views that you can only get from a helicopter. 

 

Gippsland Experiences

What day and time do I depart for this experience?

Monday 27 January 2020, departs at 12:45 pm
Tuesday 28 January 2020, departs at 12:45 pm

Where does the coach depart from?

All coaches to Gippsland will depart from and return to Federation Square in Melbourne's CBD.

What time do I need to meet at Federation Square?

Meet your driver 15 minutes prior to your departure.

How long is the coach trip?

One hour, 30 minutes. 

What time will I return to Melbourne?

You will return the next day in Melbourne around 1:15 pm. 

As this is an overnight stay, what do I need to bring with me?

An overnight bag is required, along with snacks if you would like some on the coach trip.

Is there a toilet on the coach?

Yes, a toilet is located on the coach.

Do I need to book in advance or can I just turn up on the day?

Due to capacity numbers, please ensure you are booked in advance to secure a spot. You can book this experience on the Australian Open website or by calling our Hospitality Team on 1300 309 166.

Green Room FAQs
The Boardroom and the Suite FAQs
Rockpool Private Dining FAQs
The Lounge FAQs
Player Pod FAQs
Margaret Court Arena City View FAQs
Rod Laver Arena Suprerboxes FAQs
Melbourne Arena Suite FAQs

 

Green Room

What time can I access this space for my session?

Day Session: 10:00 am - 4:00 pm | Night Session: 5:00 pm - end of play

Where is the private space located?

Rod Laver Arena. Make your way to the hospitality concierge located opposite Doors 1 and 2.

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

The Green Room holds 20 guests.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

 

 

The Boardroom and the Suite (the Glasshouse)

What time can I access this space for my session?

Day Session: 10:00 am - 4:00 pm | Night Session: 5:00 pm - end of play

Where is the private space located?

The Boardroom and the Suite are located at the Glasshouse, adjacent to Rod Laver Arena on Olympic Boulevard.

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

10-18 (Boardroom), 18-32 (Suite) and up to 50 guests for combined spaces.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

 

 

Rockpool Private Dining

What time can I access this space for my session?

Day Session: 10:00 am - 4:00 pm | Night Session: 5:00 pm - end of play

Where is the private space located?

Rockpool is located on the city side of Margaret Court Arena.

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

Up to 80 guests.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

 

 

The Lounge

What time can I access this space for my session?

Day Session: 10:00 am - 4:00 pm | Night Session: 5:00 pm - end of play

Where is the private space located?

Rod Laver Arena. Access via Hospitality Concierge Desk at the main entrance (Grand Slam Oval).

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

Up to 100 guests.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

 

 

Player Pod

What time can I access this space for my session?

Day Session: 10:00 am - 4:00 pm | Night Session: 5:00 pm - end of play

Where is the private space located?

Rod Laver Arena. Access via the main entrance (Grand Slam Oval) on Level 4.

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

The Player Pod holds up to 100 guests.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

 

 

Margaret Court Arena City View

What time can I access this space for my session?

Day Session: 12:00 pm - 2:30 pm | Night Session: 5:00 pm - 7:30 pm

Where is the private space located?

To access Margaret Court Arena City View, make your way to Door 38 on the arena's concourse.

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

Up to 50 guests.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

 

 

Rod Laver Arena Superboxes

What time can I access this space for my session?

Day Session: 10:30 am until end of play | Night Session: 6:00 pm until midnight, or one hour after play

Where is the private space located?

Superboxes are located inside Rod Laver Arena on Level 4. To access, all lifts on RLA concourse go up to the Superbox level.

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

12-18 guests per box.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

 

 

Melbourne Arena Suite

What time can I access this space for my session?

Day Session: 10:00 am until end of play

Where is the private space located?

Melbourne Arena Suites 5 & 6 can be located via Lift 3 (Olympic Boulevard side).

Do I need to book?

Yes, all guests need to book prior to attending.

Do I need a ticket?

Yes, all guests require a ticket to enter their private spaces.

Where are my seats?

Guests' seats are displayed on their ticket.

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the Hospitality Team to organise any gifts on 1300 309 166.

Does the private space include spirits?

Guests can order spirits at an additional cost.

How many people does the space hold?

Up to 24 guests.

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Please contact the Hospitality Team on 1300 309 166 to arrange.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome.

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the Hospitality Team for more details.

Rockpool Bar & Grill FAQ's
Nobu FAQ's
The Glasshouse FAQ's
56 by the Glasshouse FAQs
AO Chefs Series FAQs
Finals Table FAQs

 

Rockpool Bar & Grill

What time is lunch?

12:00 pm-3:00 pm

What time is dinner?

5:00 pm-8:00 pm

What time can I access this space?

Lunch from 12:00 pm and dinner from 5:00 pm.

Where is the restaurant located?

Rockpool is located on the city side of Margaret Court Arena.

What is included in my package?

Guests who have pre-booked dining will receive a first-class three-course meal and beverage package including beer, wine and soft drinks.

Do I need to book?

We do allow walk-ins at Rockpool, subject to availability. Due to high demand, it is recommended that you book ahead to guarantee a place.

Do I have a reserved table?

Guests who have pre-booked will have a reserved table.

How do I book more seats in the restaurant?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability).

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings; simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on [email protected] or via phone on 1300 309 166. All tickets purchased will be sent out via email.

Can I come and go from the restaurant?

It is recommended that guests stay until the three-course meal has finished to avoid missing any aspects of the dining experience.

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to Rockpool.

Does the restaurant include spirits?

Guests can order spirits at an additional cost.

Are there toilets in the restaurant?

Yes, toilets are accessible within the restaurant.

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome.

What is the dress code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

 

Nobu

What time is lunch?

12:00 pm-3:00 pm

What time is dinner?

5:00 pm-8:00 pm

What time can I access this space?

Lunch from 12:00 pm and dinner from 5:00 pm.

Where is the restaurant located?

Nobu is located on the city side of Margaret Court Arena.

What is included in my package?

For pre-booked dining for lunch, guests will receive a Bento Box. For evening and twilight sessions, guests will receive a premium three-course meal and beverage package including beer, wine and soft drinks.

Do I need to book?

We do allow walk-ins at Nobu, subject to availability. Due to high demand, it is recommended that you book ahead to guarantee a place.

Do I have a reserved table?

Guests who have pre-booked will have a reserved table.

How do I book more seats in the restaurant?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability).

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings; simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on [email protected] or via phone on 1300 309 166. All tickets purchased will be sent out via email.

Can I come and go from the restaurant?

It is recommended that guests stay until the three-course meal has finished to avoid missing any aspects of the dining experience.

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to Nobu.

Does the restaurant include spirits?

Guests can order spirits at an additional cost.

Are there toilets in the restaurant?

Yes, toilets are accessible within the restaurant.

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome.

What is the dress-code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

 

The Glasshouse

What time is lunch?

12:00 pm-3:00 pm

What time is dinner?

5:00 pm-8:00 pm

What time can I access this space?

Lunch from 12:00 pm and dinner from 5:00 pm.

Where is the restaurant located?

The Glasshouse is adjacent to Rod Laver Arena on the Yarra River side of Olympic Boulevard.

What is included in my package?

All guests receive a first-class three-course meal and beverage package including beer, wine and soft drinks.

Do I need to book?

Yes, the Glasshouse requires a pre-booking.

Do I have a reserved table?

Yes, with the pre-booking comes a reserved table.

How do I book more seats in the restaurant?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability).

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings; simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on [email protected] or via phone on 1300 309 166. All tickets purchased will be sent out via email.

Can I come and go from the restaurant?

It is recommended that guests stay until the three-course meal has finished to avoid missing any aspects of the dining experience.

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to the Glasshouse.

Does the restaurant include spirits?

Guests can order spirits at an additional cost.

Are there toilets in the restaurant?

Yes, toilets are accessible within the restaurant.

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome.

What is the dress-code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

 

56 by the Glasshouse

What time is lunch?

12:00 pm-3:00 pm

What time is dinner?

5:00 pm-8:00 pm

What time can I access this space?

Lunch from 12:00 pm and dinner from 5:00 pm.

Where is the restaurant located?

The Glasshouse is adjacent to Rod Laver Arena on the Yarra River side of Olympic Boulevard.

What is included in my package?

Indulge in an array of premium beverages and live cooking stations inspired by five elements: land, fire, sea, garden and ice.

Do I need to book?

Yes, 56 by the Glasshouse requires a pre-booking.

Do I have a reserved table?

56 by the Glasshouse does not require reserved seating, as this is a flexible service where guests can come and go as they please.

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings; simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on [email protected] or via phone on 1300 309 166. All tickets purchased will be sent out via email.

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to 56 by the Glasshouse.

Does the restaurant include spirits?

Guests can order spirits at an additional cost.

Are there toilets in the restaurant?

Yes, toilets are accessible within the restaurant.

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome.

What is the dress-code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

 

AO Chefs Series

What time is dinner?

4:30 pm-6:30 pm

What time can I access this space?

From 4:30 pm.

Where is the restaurant located?

At the Glasshouse, adjacent to Rod Laver Arena on the Yarra River side of Olympic Boulevard.

What is included in my package?

All guests will receive champagne and canapés on arrival followed by a 4-5 course chef-presented degustation with matched wines.

Do I need to book?

Yes, the AO Chefs Series requires a pre-booking.

Do I have a reserved table?

Yes, with the pre-booking comes a reserved table.

How do I book more seats in the restaurant?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability).

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings; simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on [email protected] or via phone on 1300 309 166. All tickets purchased will be sent out via email.

Can I come and go from the restaurant?

It is recommended that guests stay until all courses have finished to avoid missing any aspects of the dining experience.

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to the Glasshouse.

Does the restaurant include spirits?

Guests can order spirits at an additional cost.

Are there toilets in the restaurant?

Yes, toilets are accessible within the restaurant.

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome.

What is the dress-code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.

 

Finals Table

What time is dinner?

For all restaurant timings, please contact AO Hospitality on 1300 309 166.

Where is the restaurant located?

For all restaurant locations, please contact AO Hospitality on 1300 309 166.

What is included in my package?

All-inclusive premium degustation or banquet-style menus, curated and presented by individual chefs, with champagne or cocktail on arrival.

Do I need to book?

Yes, Finals Table requires a pre-booking.

Do I have a reserved table?

Yes, with the pre-booking comes a reserved table.

How do I book more seats in the restaurant?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability).

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings; simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on [email protected] or via phone on 1300 309 166. All tickets purchased will be sent out via email.

Can I come and go from the restaurant?

It is recommended that guests stay until all courses have finished to avoid missing any aspects of the dining experience.

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to the Glasshouse.

Does the restaurant include spirits?

Guests can order spirits at an additional cost.

Are there toilets in the restaurant?

Yes, toilets are accessible within the restaurant.

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome.

What is the dress-code?

The dress code is smart casual -- no thongs, singlets, ripped jeans, ripped clothes or sports shorts.