Hospitality FAQ's

What time do gates open?
How do I get to Melbourne Park?
Which entrance is best?
Where should I park?
I have ordered parking - what is next?
Do I need to book?
What is the dress-code?
How do I add a host name?
Where should I meet my guests?
What if I want to cancel my booking?
What if I want to change restaurants?
How do I notify the restaurant of my dietary requirement?
Do you serve Halal?
Can all credit cards incl Amex be used in onsite restaurants and outlets?
Are high chairs provided for children?
Where can I buy food and drinks?
Are there toilets in the restaurant?
Where do you buy F&B (food and beverage) cards?
Do you have a more casual restaurant option?
Do I need tickets to get into the restaurant?
How do I book more tickets?
When will I receive my tickets?
I’ve lost my ticket, what do I do?
Are my seats in the shade?
Do I have to print my e-ticket or will it scan from my phone?
How do I purchase wheelchair tickets as part of the corporate package?
Can you drop my tickets at my hotel or Airbnb?
I have an e-ticket but would like a physical ticket?
I need to leave some tickets for a friend/colleague to collect later, where can I do this?
What do I do if tickets are being collected by someone who isn't on the list?
What else is happening at the Australian Open while I’m there?
How do we know what sessions are available?
Can I have an e-ticket instead of a physical one?
How do I find out who is playing?
How do I order merchandise?
How can I purchase parking and programs?
How will I get my AO Program?

 

What time do gates open?

Entrances and Gates Opening information can be found here.

How do I get to Melbourne Park?

There are a number of different ways to get to the tennis whether it be public transport, car or taxi. Please view the map for further information and to find your nearest entrance. Read more in Getting Here

Which entrance is best?

There are 5 entrances into the Australian Open. Please view the map to discover the one that works best for you. 

Entrances and gate openings 

Where should I park?

Guests can purchase parking passes from here. The NTC Car Park can be located on the grounds map.

I have ordered parking - what is next?

Guests will be emailed their parking passes which will provide access to the car park.

Do I need to book?

To ensure you reserve your spot, please purchase hospitality packages prior to the event, however walk-ins are welcome on the day if availability allows.  Ground passes and single session tickets can be purchased at the grounds, subject to availability. 

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts)

How do I add a host name?

Guests can add a host name by contacting the hospitality team on 1300309 166

Where should I meet my guests?

There are a number of suitable places to meet guests. Please view the map to discover the one that works best for you. Click here to see the map

What if I want to cancel my booking?

Tickets and hospitality are non-refundable

What if I want to change restaurants?

Please contact the hospitality team on (1300309166 or [email protected]) to discuss further

How do I notify the restaurant of my dietary requirement?

Please fill out the online dietary requirement form available here or if you are dining at the Glasshouse, please contact the hospitality team on 1300 309 166

Do you serve Halal?

Halal is available but must be pre-ordered prior to attending

Can all credit cards incl Amex be used in onsite restaurants and outlets?

All major credit cards are accepted

Are high chairs provided for children?

Yes, all restaurants provide high chairs - please advise the hospitality team prior to your session on 1300309 166

Where can I buy food and drinks?

Guests can purchase food and drinks from any of the premium food and bar outlets available on-site. More information about Food & Drinks

Are there toilets in the restaurant?

Yes, guests have access to toilets in all the restaurants and private spaces

Where do you buy F&B (food and beverage) cards?

Guests can buy food and beverage cards at this link

Do you have a more casual restaurant option?

Yes, there are many food vendors across the site catering to all tastes and dining experiences

Do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings, simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on 1300 309 166.

How do I book more tickets?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability)

When will I receive my tickets?

Tickets will be sent out prior to the tournament - this can vary depending on purchase dates and external printing and delivery

I’ve lost my ticket, what do I do?

Guests can contact the hospitality team on 1300 309 166 to reissue a new ticket. Tickets can also be printed at the Partner & Hospitality Entrance during the AO.

Are my seats in the shade?

Please check the arena seating map

Do I have to print my e-ticket or will it scan from my phone?

E-tickets can be scanned via phone, however it is recommended that guests print out a copy as well.

How do I purchase wheelchair tickets as part of the corporate package?

Please contact Melbourne Park Box office 03 9286 1208 ( [email protected] ) or call the hospitality team on 1300 309 166.

Can you drop my tickets at my hotel or Airbnb?

Guests can get their tickets sent to a nominated address of their choosing within Australia

I have an e-ticket but would like a physical ticket?

Guests can request a hard copy, souvenir ticket from the hospitality team if an e-ticket has already been issued on 1300 309 166.

I need to leave some tickets for a friend/colleague to collect later, where can I do this?

Guests can leave there tickets to be collected at the Partner & Hospitality Entrance

What do I do if tickets are being collected by someone who isn't on the list?

Guests will need to contact the hospitality team to alert them of the person who will be picking up the tickets

What else is happening at the Australian Open while I’m there?

Please check out the AO 2019 Event Guide for all the latest activities and events at the tennis

How do we know what sessions are available?

Please view seating availability on Tickets page. Alternatively, guests can also call the hospitality team for further assistance on 1300 309 166 

Can I have an e-ticket instead of a physical one?

E-tickets are issued to all single session holders . If a guest would like to purchase physical stock please contact the hospitality team on 1300 309 166 or [email protected]

How do I find out who is playing?

The draw will be announced on Thursday 10 January 2019

How do I order merchandise?

A wide range of AO merchandise can be purchased from AO Shop

How can I purchase parking and programs?

Guests can purchase parking passes and the Official Program from the AO2019 website here

How will I get my AO Program?

Official AO19 Program vouchers will be sent to guests once ordered, these vouchers can then be redeemed onsite - Please click here to order the Official AO19 Program

On-Court Seating FAQ's
Show Court Finals FAQ's
Superboxes FAQ's

 

On-Court Seating

I have On Court Seats, where do we eat?

Guests will dine at the AO Lounge prior to the match

I have On Court Seats, where do we meet?

Guests are advised to meet at the Concierge Desk on the Rod Laver concourse, where a hospitality member will escort you to your seat.

Where do we go before the game?

Guests can enjoy lunch or dinner at the exclusive AO Lounge before being escorted backstage to a private suite with refreshments and canaps

Do we meet players?

On Court Seating is located within metres of some of the world's best tennis stars. Guests will have the opportunity to see players up close, but we don’t guarantee that you will meet them

How many seats are on court?

Guests can enjoy 12 on court seats

How close are we to the players?

These VIP seats are 6 meters away from the players

Is there shade?

Guests have a cover over their head

Do we have a host?

Guests will be escorted backstage and will be attended to by On Court staff and security

What does my ticket get me?

Guests will receive a first-class 3 course meal in the AO Lounge including beer, wine and soft drink. Once on centre court, guests will have VIP access to a private suite backstage with refreshments and canapes before the match

How do I find out who is playing?

The schedule will be released in January

 

Show Court Finals

What time is dinner?

Please arrive no later than 4:45pm as dinner will commence at 5:00pm

Where is the Show Court Finals dinner located?

Show Court Finals is located inside Melbourne Arena

What time can I access this space?

Guests are asked to arrive at 4:45pm

Do I have a reserved table?

Bookings of 10 will be on private table, while smaller groups will be on a shared tables

What is included in my package?

All guests will receive a first-class 3 course meal and beverage package including beer, wine and soft drinks while listening to guest speakers and world-class entertainment. Show Court Finals includes either a ticket to both the men's and the women's final

Do I need to book?

Yes, all guests need to book prior to attending

Do I need a ticket?

Yes, all guests require a ticket to access the Show Court Finals

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts)

Does the drinks package include spirits?

Guests can order spirits at an additional cost

Who is the special guest?

The special guest won't be named until closer to the event

What’s the entertainment?

The entertainment won't be named until closer to the event

Who is the host?

The host will be named closer to the event

Are children allowed to attend Show Court Finals?

Yes, children accompanied by an adult are welcome

For the finals, what time does the pre-game entertainment start and how long does it go for before the game starts?

Pre-game entertainment kicks off at 7:00pm with the match commencing at 7:30pm

Where are my seats?

Hosts will show guests' to their seats in the restaurant. Guests seat details for tennis are displayed on their ticket

 

Superboxes

Where are the Superboxes located?

Superboxes are located inside Rod Laver Arena on Level 4. To access, all lifts on RLA concourse go up to the Superbox level

Does food come with my Superbox?

Guests will receive a full grazing menu including beer, wine and soft drink for the whole session

What is included in my package?

Guests will enjoy premium Superbox seats which includes a full grazing menu with beer, wine and soft drink for the entire session of play (Four matches during the day, two at night)

How do I book more tickets?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability)

Do I need to book?

Yes, all guests need to book prior to attending

Do I need a ticket?

Yes, all guests require a ticket to enter Superboxes

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts)

How do I add programs to my Superbox

Official Australian Open 2019 programs can be purchased here

What do I do if I have a night Superbox ticket and a day session runs overtime?

Guests will have access to the Atrium where they can wait and relax until the match has finished

How do I arrange for gifts/floral arrangements to be in my Superbox?

Guests will need to contact the hospitality team to organise any gifts on 1300 309 166

Does the box include spirits?

Guests can order spirits at an additional cost

What time do I have to leave the box

Guests need to leave the box after the last match of the day session

Are there toilets in the Superbox

Private toilets are located outside the Superbox on Level 4

How many guests does a Superbox hold?

12 seat Superboxes and 18 seat Superboxes are available. This can be increased up to 14 and 20 respectively.

Can I pay for extra food and beverage?

Yes, guests can upgrade their food and drink options through our catering partner, Delaware on [email protected]

How long do we have the Superbox for?

Guests receive the super box for the whole session

What time does the liquor license finish?

The liquor license runs until midnight; service cease after this time

Will the Superbox display my name or company logo?

Yes, all guests are asked to provide their company logo or contact name which will be displayed outside the entrance of the Superbox

Can we use branding in the Superbox?

Yes, branding can be used as long as it is not visible from the outside (it must face inwards). Please contact the hospitality team for more details

Green Room FAQ's
The Lounge FAQ's

 

Green Room

What time can I access this space for a day session?

Guests can access The Green Room from 10:00am - 4:00pm

What time can I access this space for a night session?

Guests can access The Green Room from 5:00pm until midnight or one hour after play, whichever is first

Do I have a reserved table?

There are no reserved tables at The Green Room

Where is The Green Room and how do I access the space?

The Green Room is located inside Rod Laver Arena. Please meet at the Concierge Desk on the Rod Laver concourse, where a hospitality member will escort you backstage to the private suite.

What time is lunch?

Lunch will be served for the entire session from 12:00 noon

What time is dinner?

Dinner will be served for the entire session from 5:00 pm

What is included in my package?

The Green Room includes lower bowl seats including a first-class food and beverage package for 6 hours in a private backstage suite. Guests will also get a once-in-a-life-time opportunity to see the world's best tennis stars do the 'Walk of Champions' and watch backstage interviews.

Do I need to book?

Yes, all guests need to book prior to attending

Do I need a ticket?

Yes, all guests require a ticket to enter The Green Room

Where are my seats?

Guests' seats are displayed on their ticket

When will I receive my tickets?

Guests will receive tickets via the post

How do I arrange for gifts/floral arrangements to be in my super box/private space?

Guests will need to contact the hospitality team to organise any gifts on 1300 309 166

Does the private space include spirits?

Guests can order spirits at an additional cost

What time do I have to leave the private space?

Day session around 4pm depending on the last game - night session at midnight or one hour after play of the final match

How many people does the space hold?

The Green Room holds 20 people

Can I pay for extra food & beverage?

Yes, this service is offered for guests who have booked the entire space. Unfortunately, this cannot be done for smaller bookings.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the hospitality team for more details.

 

The Lounge

What time can I access this space for a day session?

Guests can access The Lounge from 10:00am - 4:00pm

What time can I access this space for a night session?

Guests can access The Lounge from 5:00pm until midnight or one hour after play, whichever is first

Do I have a reserved table?

There are no reserved tables at The Lounge

Where is The Lounge and how do I access the space?

The Lounge is located inside Rod Laver Arena on Level 2. To access, please enter Lift 3 on RLA concourse.

What time is lunch?

Lunch will be served for the entire session from 12:00 noon

What time is dinner?

Dinner will be served for the entire session from 5:00 pm

What is included in my package?

The Lounge includes designated arena seats along with access to a private space for guests to enjoy a grazing menu and beer, wine and soft drink for the whole session

Do I need to book?

Yes, all guests need to book prior to attending

Do I need a ticket?

Yes, all guests require a ticket to enter The Lounge

How do I get in to the space?

You will need to take the lift to level 2 when inside Rod Laver

Where are my seats?

Guests' seats are displayed on their ticket

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts)

How do I arrange for gifts/floral arrangements to be in my superbox/private space?

Guests will need to contact the hospitality team to organise any gifts on 1300 309 166

Does the private space include spirits?

Guests can order spirits at an additional cost

What time do I have to leave the private space?

Day session around 4:00pm depending on the last game - night session at midnight or one hour after play of the final match

How many people does the space hold?

The Lounge holds up to 100 people

Can I pay for extra food and beverage?

Yes, this service is offered for guests who have booked the entire space. Unfortunately, this cannot be done for smaller bookings.

Are children allowed in the private space?

Yes, children accompanied by an adult are welcome

Can we use branding in the private space?

Branding can be used for guests who have booked the entire space. Please contact the hospitality team for more details.

88 Melbourne FAQ's
Laneway Club FAQ's
The Glasshouse FAQ's
Nobu FAQ's
Rockpool - Bar & Grill FAQ's

 

88 Melbourne

What time is lunch?

Lunch is from 12:00pm - 2.00pm

What time is dinner?

Dinner is from 5:00pm - 7:00pm or 7.30pm for final four session

What time can I access this space?

Day session guests can access lunch from 12pm and night session guests can access dinner from 5pm

Do I have a reserved table?

Yes, all guests have a reserved table

Where is the restaurant?

88 Melbourne is located on the balcony overlooking Garden Square. Click here to view the map

What is included in my package?

All guests receive a first-class 3 course meal and beverage package including beer, wine and soft drinks

How do I book more seats in the restaurant?

Guests can book additional tickets online or by calling the hospitality team on 1300 309 166 (subject to availability)

Do I need to book?

Walk-ins are welcome at all restaurants, subject to availability. Due to high demand, it is recommended that you book ahead to guarantee a place.

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings, simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on 1300 309 166. Ground passes and stadium tickets will be sent by post or email depending on the option purchased.

Can I come and go from the restaurant?

It is recommended that guests stay until the 3 course meal has finished to avoid missing any aspects of the dining experience

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to the ramp at the bottom of Garden Square to gain access to the restaurant

Does the restaurant include spirits?

Guests can order spirits at an additional cost

What time do I have to leave the restaurant?

Guests will be required to leave the restaurant by 2:00pm for the day session and 7:00pm for the night session

Are there toilets in the restaurant?

Yes, toilets are accessible within the restaurant

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome

Do I need tickets to get into the restaurant?

No - a reservation has been made under guests names or the business name at the restaurant

 

Laneway Club

What time is lunch?

Lunch is from 12:00pm - 4:00pm

What time is dinner?

Dinner is from 5:00pm - 9:00pm

Do I have a reserved table or seat?

Laneway Club does NOT have reserved seating as this is a flexible service where guests can come and go as they please.

What is included in my package?

Guests can choose from a range of live cooking stations (all you can eat buffet) and drinks including beer, wine and soft drink.

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings, simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on 1300 309 166. Ground passes and stadium tickets will be sent by post or email depending on the option purchased.

Can I come and go from the restaurant?

Yes, all guests can come and go as they please as the food stations will be replenished until the end of the session.

What is the disabled route to my restaurant/seats?

Guests with disabilities will have access to the ramp at the bottom of Garden Square to gain access to the restaurant.

Can I arrive after the start time?

Guests can arrive anytime during their allocated session as the food and drinks will be replenished until the end of play.

Does the restaurant include spirits?

Guests can order spirits at an additional cost.

What time do I have to leave the restaurant?

Guests can come and go as they please. Day session guests will need to leave by 4:00pm and night sessions guest will need to leave at 9:00pm.

Do I need tickets to get into the restaurant?

No - a reservation has been made under guests names or the business name at the restaurant.

 

The Glasshouse

What time is lunch?

Pre-booked lunch is from 12:00pm - 2.00pm

What time is dinner?

Pre-booked dinner is from 5:00pm - 7:00pm or 7.30pm for final four session

Do I have a reserved table?

Yes, all guests have a reserved table

What is included in my package?

All guests receive a first-class 3 course meal and beverage package including beer, wine and soft drinks

Do I need to book?

Walk-ins are welcome at all restaurants, subject to availability. Due to high demand, it is recommended that you book ahead to guarantee a place.

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings, simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on 1300 309 166. Ground passes and stadium tickets will be sent by post or email depending on the option purchased.

Where are my seats?

Hosts will show guests' to their seats in the restaurant. Guests seat details for tennis in one of the show courts are displayed on their ticket

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts)

Can I come and go from the restaurant?

It is recommended that guests stay until the 3 course meal has finished to avoid missing any aspects of the dining experience

What is the disabled route to my restaurant/seats as I am elderly/injured?

Guests with disabilities can use the lifts to gain access to the restaurant

What time do I have to leave the restaurant?

Guests will be required to leave the restaurant by 2:00pm for the day session and 7:00pm for the night session

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome

Can we use branding in the restaurant?

Guests are not able to use branding in the Glasshouse

 

Nobu

What time is lunch?

Pre-booked lunch is from 12:00pm - 2.00pm

What time is dinner?

Pre-booked dinner is from 5:00pm - 7:00pm or 7.30pm for final four session

Do I have a reserved table?

Yes, all guests have a reserved table

What is included in my package?

For pre-booked dining for lunch, guests will receive a Bento Box. For evening and twilight sessions, guests will receive a premium 3-course meal and beverage package including beer, wine and soft drinks

Do I need to book?

Walk-ins are welcome at all restaurants, subject to availability. Due to high demand, it is recommended that you book ahead to guarantee a place.

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings, simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on 1300 309 166. Ground passes and stadium tickets will be sent by post or email depending on the option purchased.

Where are my seats?

Hosts will show guests' to their seats in the restaurant. Guests seat details for tennis in one of the show courts are displayed on their ticket

What is the dress-code?

The dress code is smart casual (no thongs, singlets, ripped jeans, ripped clothes or sports shorts)

Can I come and go from the restaurant?

It is recommended that guests stay until the 3 course meal has finished to avoid missing any aspects of the dining experience

Can I arrive after the start time?

It is advised that guests arrive at the start time to avoid missing any of the courses

Does the restaurant include spirits?

Guests can order spirits at an additional cost

What time do I have to leave the restaurant?

Guests will be required to leave the restaurant by 2:00pm for the day session and 7:00pm for the night session

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome

Can we use branding in the restaurant?

Guests are not able to use branding in Nobu

 

Rockpool - Bar & Grill

What time is lunch?

Pre-booked lunch is from 12:00pm - 2.00pm

What time is dinner?

Pre-booked dinner is from 5:00pm - 7:00pm or 7.30pm for final four session

What time can I access this space?

Day session guests can access lunch from 12pm and night session guests can access dinner from 5pm

Do I have a reserved table?

Yes, all guests have a reserved table

Where is the restaurant?

Rockpool is located within Melbourne Arena

What is included in my package?

Guests who have pre-booked dining will receive a first-class 3 course meal and beverage package including beer, wine and soft drinks

Do I need to book?

Walk-ins are welcome at all restaurants, subject to availability. Due to high demand, it is recommended that you book ahead to guarantee a place

When will I receive my tickets and do I need tickets to get into the restaurant?

A ticket is NOT required for restaurant bookings, simply give your booking name upon arrival at the reservation desk. If you wish to change the booking name, please contact the hospitality team on 1300 309 166. Ground passes and stadium tickets will be sent by post or email depending on the option purchased.

Can I come and go from the restaurant?

It is recommended that guests stay until the 3 course meal has finished to avoid missing any aspects of the dining experience

What is the disabled route to my restaurant/seats?

Guests with disabilities can access the restaurant from the Melbourne Arena lifts

Can I arrive after the start time?

It is advised that guests arrive at the start time to avoid missing any of the courses

Does the restaurant include spirits?

Guests can order spirits at an additional cost

What time do I have to leave the restaurant?

Guests will be required to leave the restaurant by 2:00pm for the day session and 7:00pm for the night session

Are children allowed in the restaurants?

Yes, children accompanied by an adult are welcome