Aus Open site logo 14-27 Jan 19

Accessibility & Special Needs

How to book tickets

Accessibility and special needs bookings for Australian Open 2018 can be made in the following ways:

Telephone: +61 3 9286 1208 between 9:00 am – 5:00 pm (AEDT) Monday to Friday

Email: [email protected]

Agency Bookings: Bookings can be made in person at Ticketek agencies across Australia and New Zealand.

Mail Bookings:
Australian Open Accessibility Bookings
C/- Melbourne & Olympic Parks
GPO Box 4611
Melbourne Vic 3001

* Accessibility bookings are processed on the on sale days in order of receipt.
* Cheques and Money Orders are accepted for phone and e-mail ticket orders; however, payment must be received within 7 days of booking. Cheques to be made payable to TICKETEK PTY LTD.

Access Information


Please advise your exact seating requirements at the time of booking. Every effort will be made to accommodate your request, subject to the availability of appropriate seating and ticket limits. Seating is available for patrons:

  • using wheelchairs
  • who are vision impaired
  • who require the use of a hearing loop
  • who require shade due to a medical condition

Ground Passes

Accessible seating is available at all outside courts, but cannot be reserved. Our friendly customer service team will direct you to designated areas within these courts. These seats are subject to availability. Please refer to the Accessibility Access Map for location of viewing platforms for wheelchair users.

Car Parking

Disabled car parking (subject to availability), if required may only be purchased via telephone 03 9286 1208 or in person at the Hisense Arena Box Office and must be booked at the same time as your tickets. A car park voucher will be supplied with your tickets. Lost car park vouchers will not be replaced. A disabled car park sticker is required and must be displayed on the car at all times.

Companion Cards

Companion Cards are accepted at the Australian Open.

If a companion card ticket is required, then the companion card must be presented at the time of booking and also carried with the disabled person when attending the Australian Open.

For more information please call the Companion Card Information Line 1800 650 611 or go to

To book companion card tickets please call +61 3 9286 1208

Accompanying Patrons / Carers

When purchasing Accessibility seats we are able to accommodate one adjacent ticket for an accompanying carer/patron. Additional seats may be ordered at the time of booking, subject to availability and ticket limits, and every effort will be made to allocate these extra seats as close as possible to the Accessibility seats.